GENERAL TERMS AND CONDITIONS

Our General Terms and Conditions are an integral part of the reservation. 1. Basic Principles These General Terms and Conditions (GTC) govern the legal relationship between the client and Livorina SA/Hôtel du Port. For simplicity, all references to services in these GTC are understood as contracts. Only the hotel's terms and conditions valid at the time of the contract's conclusion are applicable. The client's conditions apply only if expressly agreed upon in writing prior to the signing of the contract. The invalidity or nullity of certain provisions of these GTC does not affect the validity of the contract or the other provisions of the GTC. In such cases, the statutory provisions shall apply. 2. JURISDICTION In the event of a dispute arising from this contract, the parties agree to submit to the jurisdiction and domicile of the hotel's headquarters. For all contracts, reservations, and, if applicable, any supplementary agreements and general conditions, Swiss law shall apply exclusively. The place of performance and payment is the location of the hotel's headquarters. 3. Definitions Written confirmations: messages sent by email are also considered written confirmations. The contracting parties are the client and the hotel. 4. Purpose of the Contract / Scope of Application The contract for the rental of rooms, seminar halls, spaces, as well as the purchase of other services and amenities, is concluded upon written confirmation from the client or by implication. A reservation made on the day of arrival becomes binding upon acceptance by the hotel. Amendments to the contract are binding on the hotel only after written confirmation. Unilateral modifications or additions to the contract made by the client are not valid. An extension of the rental period of the rooms provided, or their use for purposes other than accommodation, requires the hotel's prior written consent. 5. Range of Services The scope of services agreed upon in the contract is based on the client’s reservation and its confirmation. Unless otherwise contractually stipulated, the client has no right to a specific room. If, despite a confirmed reservation, no room is available at the hotel, the hotel will promptly inform the client and offer a substitute room of equivalent quality in a comparable or higher category hotel nearby. Any additional costs incurred by the substitute accommodation will be borne by the hotel. If the client refuses the substitute room, the hotel will immediately refund any services already provided (e.g., advance payment). The client shall have no further claims, provided that the replacement accommodation is equivalent. 6. Duration of Use Subject to other provisions, the client has the right to use the rented premises from 2:00 PM on the agreed day of arrival until 12:00 PM on the day of departure. If the client wishes to keep the room after 12:00 PM, they must request it at the reception. Depending on the hotel’s availability, a late check-out may be granted. Additional charges may apply. The guest has no contractual right to extend the normal use of the premises; however, the right to claim damages remains reserved. In the case of a late departure, the hotel reserves the right to remove the client’s personal belongings from the room and store them appropriately at the hotel for a fee. 7. Prices / Payment Obligation The prices indicated by the hotel are in Swiss francs (CHF) and include legal VAT. The client is obligated to pay the agreed or applicable prices of the hotel for the provision of the room and other services. This also applies to orders placed by their companions and visitors. Any legal increase in taxes occurring after the conclusion of the contract is to be borne by the client. Prices quoted in foreign currencies are indicative only and are calculated based on the current exchange rate. The valid prices are always those confirmed by the hotel; any currency exchange fees are borne by the client. For all reservations, the hotel requires a credit card with a valid expiration date on the day of arrival. The client must present the credit card used to guarantee the booking or to make a prepayment. The hotel may request proof of identity to prevent credit card fraud. When confirming reservations with so-called "non-refundable" and "non-cancellable" rates, the hotel will charge 100% of the total estimated amount to the credit card provided by the client. A bank transfer may also be made if the client prefers. If the deposit is not paid or the credit card guarantee is not provided on time, the hotel may immediately cancel the contract (including all promised services) without prior notice and charge cancellation fees in accordance with Section 9 of these Terms and Conditions. The hotel is entitled to issue the client an invoice or interim invoice at any time for its services. The final invoice includes the agreed price plus additional charges for services provided by the hotel to the client and/or their accompanying persons. Unless otherwise agreed, the final invoice must be paid at the latest at check-out on the day of departure, in Swiss francs, either in cash or with an accepted credit card. 8. Termination by the Hotel The hotel is entitled to terminate the contract at any time with immediate effect for objectively justified reasons through a unilateral written declaration. Objectively justified reasons include, for example: The site may contain inaccuracies or technical, typographical, or other errors related to the information published, including but not limited to applicable rates, fees, or availability. The hotel assumes no liability for such errors, inaccuracies, or omissions. The hotel reserves the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. The hotel is entitled to make changes, corrections, cancellations, and/or improvements to the information or bookings based on such information at any time, even after a reservation confirmation. Cancellation by the hotel for the reasons mentioned above does not entitle the client to compensation, and payment for the reserved services remains generally due. Other objectively justified reasons include: An advance payment was not made, or a guarantee was not provided within the timeframe set by the hotel; Force majeure or other circumstances beyond the hotel’s control that objectively make the fulfillment of the contract impossible; Rooms or facilities reserved or used with misleading or false information, for example regarding the client’s identity, the purpose of use, or the stay; The hotel has good reason to believe that the use of its services could endanger the smooth running of business operations, the safety of other clients, or the hotel's reputation; The client has become insolvent (bankruptcy or unsuccessful seizure) or has ceased payments; The purpose or reason for the stay is illegal. The site may contain inaccuracies or technical, typographical, or other errors concerning the information published. The hotel assumes no liability for such errors and reserves the right to modify, correct, cancel, and/or improve information or reservations based on such information at any time, even after reservation confirmation. Cancellation by the hotel for the aforementioned reasons does not entitle the client to compensation, and the payment for reserved services remains generally due. 9. Reservation Cancellation / Cancellation Fees a) Cancellation Reservation cancellation is possible up to 2 days before the arrival date at 12:00 PM. Otherwise, the agreed price must be paid even if the client does not use the contracted services. In case of a no-show, the full stay will be charged. The date of receipt of the client’s written cancellation by the hotel (letter, fax, or email) serves as the reference date for calculating cancellation fees. If the client cancels the contract without an approved cancellation or terminates certain booked services, the hotel may charge the following cancellation fees: b) Cancellation Fees Up to 2 days before arrival: 0%. Less than 2 days before arrival: 100% of the total stay amount. In case of no-show: 100% of the first night’s amount. c) Damage Reduction In case of cancellation by individuals or groups, the hotel endeavors to reallocate the unused services to other customers. If the hotel is able to resell the canceled services to third parties within the agreed period, it will reduce the client's cancellation fees by the amount paid by the third parties for the canceled services. d) Access Prevention If, due to force majeure (flooding, avalanche, earthquake, etc.), the client is unable to arrive or arrives late, they are not obligated to pay the agreed price for the missed days. The client must provide proof of the impossibility of access. However, the obligation to pay for the reserved stay resumes as soon as access is possible again. 10. Early Departure If the client departs earlier than scheduled, the hotel is entitled to charge 100% of the total booked services. In the event of early departure, the hotel will endeavor to reallocate the unused services to other clients. If the hotel is able to provide the canceled services to third parties within the agreed period, it will reduce the client's cancellation fees by the amount paid by these third parties for the canceled services. 11. Stay / Keys / Security / Internet / Smoking The hotel room is reserved exclusively for the registered guest. Transferring the room to a third party or its use by an additional person requires the hotel’s prior written consent. By signing a contract, the guest acquires the right to the customary use of the rented rooms and hotel facilities by all persons who have made a reservation, under normal conditions and services provided without special conditions. The guest is required to exercise their rights in accordance with hotel regulations and/or guest instructions (house rules). The room key card issued by the hotel remains the property of the hotel and grants 24-hour access to the room. Any loss of a key card must be reported immediately to the reception and will be subject to a charge. To access the Internet, guests receive login information upon entering the hotel. This service is free of charge for all guests. The guest is responsible for the use of their connection data and liable for any misuse or illegal activities when using the Internet. All indoor areas are non-smoking by law. However, smoking is permitted outside on balconies and terraces. 12. Extension of Stay Unless otherwise agreed, the guest has no right to extend their stay. If a guest cannot leave the premises on the departure day due to unforeseeable extraordinary circumstances or force majeure (e.g., heavy snowfall, flooding, etc.), the contract will automatically be extended under the previous conditions for the duration of the impossibility to travel. 13. Meals and Beverages Meals (half-board and à la carte) and beverages can be enjoyed at our restaurant L’Oasis located opposite the hotel and, unless previously agreed otherwise, must be paid for on-site. 14. Items Brought by the Guest Items exhibited, personal belongings, or any objects brought by the guest and stored in the bike room are at the guest’s own risk. Therefore, we kindly ask you to lock the bike room after use and immediately return the key to the reception. The hotel assumes no responsibility for safekeeping or surveillance. The hotel is not liable for the loss, disappearance, or damage of items brought in, except in cases of gross negligence or intentional misconduct. It is the guest’s responsibility to insure their belongings. 15. Conduct, Use, and Liability a) Hotel The hotel is not liable for slight or moderate negligence within the framework of the law and is only liable for damages caused intentionally or through gross negligence. If the hotel's services are defective or disrupted, the hotel will seek to remedy the situation once the guest has promptly reported it. If the guest fails to report a defect in due time, they are not entitled to a reduction of the agreed price. The hotel is not responsible for items brought in by guests nor legally liable for services provided by third parties where it merely acted as an intermediary. The hotel declines any responsibility for theft or damage of material brought in by third parties. b) Guest The guest is liable to the hotel for all damages and losses caused by themselves, their companions, assistants, or event participants, without the hotel needing to prove fault. The guest is responsible for the correct use and proper return of any technical equipment provided by the hotel or obtained from third parties on their behalf, and for any resulting damages or losses. The guest is also responsible for services and expenses arranged by the hotel on behalf of third parties. c) Third Parties If a third party makes a booking for a guest, that third party is liable to the hotel for all obligations arising from the contract. However, the booking party is required to provide the guest with all relevant booking information, including these terms and conditions. 16. Dogs Pets are accepted under certain conditions and only upon prior request to management. 17. Lost and Found Lost items will be returned to their owner if the owner’s identity is clearly established and if the hotel knows the home or work address. Shipping costs and risks are borne by the guest. If ownership cannot be determined, items will be handed over to the local lost and found office after a storage period of twelve months. 18. Other Provisions If the guest requires services not provided directly by the hotel, the hotel acts solely as an intermediary. Legal limitation periods apply. Where modifiable, the guest's claims for damages are subject to an absolute statute of limitations of 6 months after arrival. Announcements in the media (e.g., newspapers, radio, television, internet) mentioning hotel events, with or without the unaltered company logo, require the hotel's prior written consent. Defamatory or harmful comments published on review platforms (such as TripAdvisor) about the hotel's services, which are manifestly defamatory and can be disproven by the hotel, will be reported to the competent authorities. The hotel reserves the right to claim damages and moral compensation. 19. Accepted Payment Methods Cash payment, Visa, Mastercard, Maestro, V Pay, Twint, Manor, WIR. Personal checks are not accepted — thank you for your understanding. Payments in advance can be made via bank transfer to: LIVORINA SA IBAN: CH76 0483 5041 4339 8100 1 Bank: Credit Suisse Beneficiary: Hôtel du Port Address: Quai Grand’Rives 6, 1844 Villeneuve 20. Credit Card Information Credit card data is treated confidentially. If a guest does not show up or cancels too late, charges may apply (see cancellation policy). By accepting the terms and conditions in the confirmation, you authorize us to charge the provided credit card. 21. Prices Currency conversion calculations are provided for informational purposes only and should not be considered accurate or binding. Prices displayed online are subject to change. 22. Privacy Policy Hôtel du Port / Livorina SA applies the EU General Data Protection Regulation (GDPR) effective from May 25, 2018. The guest may oppose the processing of their data at any time, for example for prospecting or marketing purposes. Villeneuve, March 2025